outbound dialer redundancy

[Mikhail Kalita]

Good day! I'm interesting how can I get redundancy for outbound campaign in UCCX 10.6? My deployment is cluster UCCX 10.6 and router 2911 (like dialer). How can I add another router 2911 in order to avoid a failuer of all system because of one router 2911? I want to use 2 routers 2911.

[Aaron Harrison · Accepted solution]

Hi

You can't...

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/design/guide/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11_chapter_0101.html#UCCX_RF_DDE6FC66_00

See this line:

• No redundancy of the SIP gateway is supported

In practice, a CUBE HA setup with HSRP might work (you can only specify one gateway in UCCX; so that would be the internal HSRP address of the CUBE HA Pair) but you might struggle to get support from TAC with it...

Aaron