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Outbound email from CIM 9.0(2) is not working

shridhar reddy
Beginner
Beginner

Hi,

We are testing CIM 9.0(2)  in our for lab for one of our clients , being a CIM agent when I reply to the  external  inbound email of valid  email addresses the outbound email is failing.

The dispatcher service up and running and the snip of dispatcher log is below:

2014-02-13 01:21:17.450 GMT-0600 <@> ERROR <@> [46:DxInstance id : 998] <@> ProcessId:12668 <@> PID:1 <@> UID:12 <@> HttpSessionId:  <@> com.egain.platform.module.dispatcher.service.DxProcess <@> dispatchEmails(int mInstanceId) <@> Invalid To Address : kdesouza@speech-soft.com;keith.f.desouza@gmail.com <@>

com.egain.platform.module.dispatcher.exception.InvalidToAddressException: All addresses invalid

at com.egain.platform.module.dispatcher.Mailer.sendMessage(Mailer.java:1094)

at com.egain.platform.module.dispatcher.service.DxProcess.dispatchEmail(DxProcess.java:1468)

at com.egain.platform.module.dispatcher.service.DxProcess.runDispatcher(DxProcess.java:959)

at com.egain.platform.module.dispatcher.service.DxInstance.startInstance(DxInstance.java:86)

at com.egain.platform.framework.dsm.common.ThreadPool$PoolThread.run(ThreadPool.java:103)

2014-02-13 01:21:17.860 GMT-0600 <@> ERROR <@> [46:DxInstance id : 998] <@> ProcessId:12668 <@> PID:1 <@> UID:12 <@> HttpSessionId:  <@> com.egain.platform.module.dispatcher.DispatchEmailNotifications <@> sendMailImmediately(CallerContext callerContext, DispatcherEmailData emailData, DispatcherPreferenceData preferenceSet) <@> Not a single valid To/CC/BCC Address: All addresses invalid <@>

com.egain.platform.module.dispatcher.exception.InvalidToAddressException: All addresses invalid

at com.egain.platform.module.dispatcher.Mailer.sendMessage(Mailer.java:1094)

at com.egain.platform.module.dispatcher.Mailer.sendMessage(Mailer.java:197)

at com.egain.platform.module.dispatcher.DispatchEmailNotifications.sendMailImmediately(DispatchEmailNotifications.java:289)

at com.egain.platform.module.dispatcher.DispatchEmailNotifications.prepareToSendMail(DispatchEmailNotifications.java:249)

at com.egain.platform.module.dispatcher.DispatchEmailNotifications.dispatchEmail(DispatchEmailNotifications.java:129)

at com.egain.platform.module.dispatcher.EmailPublisher.sendEmailWithAttachments(EmailPublisher.java:97)

at com.egain.platform.module.dispatcher.EmailPublisher.sendEmail(EmailPublisher.java:131)

at com.egain.platform.module.dispatcher.service.DxProcess.sendDispatcherNotification(DxProcess.java:1926)

at com.egain.platform.module.dispatcher.service.DxProcess.actionForUndispatchableEmail(DxProcess.java:1802)

at com.egain.platform.module.dispatcher.service.DxProcess.actionForUndispatchableEmail(DxProcess.java:1668)

at com.egain.platform.module.dispatcher.service.DxProcess.dispatchEmail(DxProcess.java:1598)

at com.egain.platform.module.dispatcher.service.DxProcess.runDispatcher(DxProcess.java:959)

at com.egain.platform.module.dispatcher.service.DxInstance.startInstance(DxInstance.java:86)

at com.egain.platform.framework.dsm.common.ThreadPool$PoolThread.run(ThreadPool.java:103)


Any suggestions for fixing the  above issue are always welcome.

Thanks in Advance

Shri

11 REPLIES 11

Gergely Szabo
Advocate
Advocate

Hi,

apparently, it cannot accept multiple email addresses.

G.

Hi All

I am facing the same. 

Gergely, i tried with single email ID but no luck and getting the same.
kindly comment.

Muhammad, could you please post the exception. Thanks. G.

Please find below the logs
 
2015-02-26 14:07:31.275 GMT+0500 <@> ERROR <@> [48:DxInstance id : 998] <@> ProcessId:8692 <@> PID:1 <@> UID:12 <@> HttpSessionId:  <@> com.egain.platform.module.dispatcher.service.DxProcess <@> dispatchEmails(int mInstanceId) <@> Invalid To Address : hafiz.ahmad@corp.expertflow.com <@> 
com.egain.platform.module.dispatcher.exception.InvalidToAddressException: All addresses invalid
at com.egain.platform.module.dispatcher.Mailer.sendMessage(Mailer.java:1094)
at com.egain.platform.module.dispatcher.service.DxProcess.dispatchEmail(DxProcess.java:1468)
at com.egain.platform.module.dispatcher.service.DxProcess.runDispatcher(DxProcess.java:959)
at com.egain.platform.module.dispatcher.service.DxInstance.startInstance(DxInstance.java:86)
at com.egain.platform.framework.dsm.common.ThreadPool$PoolThread.run(ThreadPool.java:103)