cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

297
Views
5
Helpful
2
Replies
Beginner

Outbound IVR Port License for UCCX

Hi Team,

Could you please share some clarity on UCCX Outbound IVR Port Licensing (CCX-11-OBIVRLIC).

 

1) We are running with UCCX Premium license and we are new to outbound campaign option. Our requirement is to Agent based Outbound Dialing, in this case do we need "Outbound IVR Port License".

 

2) In the Campaign "Import contact" section we can see 5 default fields(First name, Last Name, Account Number, Phone1, Phone2). Can we add any additional fields that can show as a call variable in Agents desktop.

 

Thanks in Advance.

 

Everyone's tags (1)
2 REPLIES 2
Highlighted
Enthusiast

Re: Outbound IVR Port License for UCCX

On your licensing question -

 

  • "Direct Preview" - is included in the Premium license
  • "Predictive" & "Progressive" mode - requires additional outbound licensing.
Beginner

Re: Outbound IVR Port License for UCCX

Thanks Piyush,

Looking forward for the 2nd clarification,

2) In the Campaign "Import contact" section we can see 5 default fields(First name, Last Name, Account Number, Phone1, Phone2). Can we add any additional fields that can show as a call variable in Agents desktop.

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards