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Beginner

Outbound Option Dialer component in standalone mode


In the following document section "Peripheral Gateway (PG)"  it is mentioned in regards to the dialer that "The dialers are co-located with the agent PGs with the dialers running in a peer model.

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_0_1/User/Guide/UCCE_BK_O2927E6B_00_outbound-option-for-ucce-11-0/UCCE_BK_O2927E6B_00_outbound-option-for-ucce-11-0_chapter_01110.html


Is there any possibility to  have the dialer running on a standalone server as,  co-location of the dialer on an agent PG  would impact our security design with ours firewalls ?

 

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VIP Rising star

It looks like you can put it elsewhere, if this is what you mean?

"You can deploy the SIP dialer either on a VM with just the MR-PG or on a VM with the MR PG and the Agent PG. Redundant MR-PGs and Agent PGs are required. "

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_0_1/Design/Guide/UCCE_BK_U05A84E5_00_unified-cce-design-guide/UCCE_BK_U05A84E5_00_unified-cce-design-guide_chapter_0110.html

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Participant

This are list used to configured the outbound dialer.Capture42.JPG

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Collaborator


Is there any possibility to  have the dialer running on a standalone server as,  co-location of the dialer on an agent PG  would impact our security design with ours firewalls

If you're running UCCE, yes. If you're running PCCE, no.

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