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Outbound Option Max Skill groups

corymcn
Beginner
Beginner

I have a question in relation to the SRND.

It states that the Maximum Outbound Skills per Agent is 5.

I am walking into a pre-existing environment where I see an agent has 30 skill groups that are purposed for Outbound Calls. What would be the consequences of having more than 5 outbound skills to an agent?

I have been trying to research and find but have not found much in relation to this.

UCCE 12.5 2k Environment.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_5_1/design/guide/ucce_b_soldg-for-unified-cce-12_5/ucce_b_soldg-for-unified-cce-12_5_chapter_0100.html#reference_7C61186C4A43C0DF682951D0...

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