Outbound option - Preview - Skip

[m.paolelli]

Hi all.

I'm in a Preview-Blended mode (ICM 6.0).

So when a reservation-call arrives, I can decide to "SKIP" it.

If I do that I see on the Dialing_List table, that that record has the date changed, exactly by one hour more.

This is my question:

where can I set this 'one hour' more of the skip phase? May I set it somewhere (for example I'd like to put it at two hours more, not one...) or not?

Thanks.

[shayonasul]

There's no option on ICM servers where you could set the skip phase.

rgds,

Sulabh