outbound with uccx 10 and CAD

[Jose Gomez]

Hi, 

I was reading about Outbound Campaign in UCCX version 10 and version 10.5. So someone knows if Outbound campaign in Progressive and Predictive Agent Mode works with CAD in both versions, because I understand that thos mode only works with Finesse and CAD is limited to works only with Preview mode.

I am planning to upgrade my UCCX from version 10 to 10.5 and would like to be clear about Outbound campaigns with CAD.

Thanks!!!

[HARIS_HUSSAIN · Accepted solution]

Officially Predictive and Progressive don't work with CAD, they are supposed to work with Finesse.