I have a situation where at the end of the day, the agents log off, campaign closes down for the day to be reopened tomorrow. In the detailed dialler table there may be say 10 calls with a call status zone of p which is pending not called. The day these calls are still pending stat, further calls are added to dialler list the next day but the pending are still pending. If the same contact is imported later, I see this import being closed as if the agent has actioned it but the same contact yesterday which was pending still sits at pending - is this correct and why?
I think this is what you mean/are looking for?
Thanks for the reply but I'm looking for why are Pending call seem not be dialled the next day so I'm asking should they be dialled the next day. If a call is pending, should it be dialled?
Yes, so if you do an import on Thursday and the calls aren't dialed for whatever reason (after hours, admin script set to not dial at that time, etc.), then when Friday comes, unless you've taken intervention to clear out those records (purge them, overwrite them and regenerate the dialing list, etc.), then it should be dialed when the campaign opens.