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Packaged Call Center Enterprise(PCCE), Live Data Reports

vincent.stng
Level 1
Level 1

Could you help me on this? Thanks.

 

For Packaged Call Center Enterprise(PCCE), what Cisco Live Data Reports are included? I need the name of the report and the definition.


Andy

3 Replies 3

To my knowledge the CUIC that comes with PCCE is the same CUIC as UCCE. So look at the CUIC reporting guide to find your answer.

 

david

Thanks very much

There's a live data template section in the cuic reporting guide

 

Thanks!

-JT-