Passing Data to Agent

[himanshu87]

Hi,

Can someone explain how data is passed to Agent in comprehensive call flow model.

Exp: If calling user has entered some data, how can that data be passed to agents in logging in using Cisco Finesse.

Is there any guide to explain the same?

Thanks

Himanshu

[Ramamoorthy Shanmugam · Accepted solution]

Hi,

 We can pass up to 10 Variables using set variable node .

Object type : call , Object : None , Variable : Peripheral Variable 1, .. etc 10

IF you want to get the called input use formula editor : Call.CallerEnteredDigits,  Call.CallingLineID

Call.CallingLineID : like phone no, empid , account no

Call.CallerEnteredDigits : like ext no , phone no .

Ramamoorthy .S