Hello,
we have an IPCC system with a CCM and an Avaya Definity peripheral's. We creating a translation route to pass peripheral variable. The translation route work fine but the variable are missed on CTI Server (and not reported in CTI Client, of course).
Below the log of CTI Server process. The CALL_PRE_ROUTE_IND report correctly the variable 4 but the variable is missed in CALL_CREATED and in CALL_DATA_UPDATED.
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18:46:31 cg1B-ctisvr Trace: CALL_PRE_ROUTE_IND - TG=-1 DNIS=945640 RouterCallKey=147703 262 ANI=0666397331 CED=
18:46:31 cg1B-ctisvr Trace: Var1= Var2= Var3= Var4=2004915623 Var5=
18:46:31 cg1B-ctisvr Trace: Var6= Var7= Var8= Var9= Var10=
18:46:31 cg1B-ctisvr Trace:
18:46:31 cg1B-ctisvr Trace: CALL_CREATED: CallID=1341.D120431(d) Dest= Periph=5001 Type=1(AcdIn) ECCsize=0 Disposition=0(N/A)
18:46:31 cg1B-ctisvr Trace: CampaignID=-1 QueryRuleID=-1
18:46:31 cg1B-ctisvr Trace: TrunkGroup=5 DNIS:45640 ANI:0666397331 CED: Dialed=
18:46:31 cg1B-ctisvr Trace: UserToUser= Wrapup= CustomerPhoneNumber= CustomerAccountNumber=
18:46:31 cg1B-ctisvr Trace: Var1= Var2= Var3= Var4= Var5=
18:46:31 cg1B-ctisvr Trace: Var6= Var7= Var8= Var9= Var10=
18:46:31 cg1B-ctisvr
18:46:31 cg1B-ctisvr CSTA CallState: CallID=1341 Periph=5001 LastEvent=constructed Flags=Active
18:46:31 cg1B-ctisvr
18:46:31 cg1B-ctisvr Trace:
18:46:31 cg1B-ctisvr Trace: CSTA_DELIVERED - callID=1341.D120431(d) alertingDev=45640 callingDev=ID_NOT_KNOWN calledDev=(DEV)45640 localConnectionInfo(1)=CS_INITIATE cause=22
18:46:31 cg1B-ctisvr Trace: Line=-1 LineType=LINETYPE_UNKNOWN Service=45640(7115) Incoming=1
18:46:31 cg1B-ctisvr Trace: MultiAlert=T SkillGroup=-1(-1)
18:46:31 cg1B-ctisvr
18:46:31 cg1B-ctisvr CSTA CallState: CallID=1341 Periph=5001 LastEvent=delivered/initiate Flags=Active
18:46:33 cg1B-ctisvr Trace: CSTA_DELIVERED - callID=1341.D120431(d) alertingDev=50465 callingDev=(DEV)0666397331 calledDev=(DEV)945640 localConnectionInfo(2)=CS_ALERTING cause=-1
18:46:33 cg1B-ctisvr Trace: Line=0 LineType=LINETYPE_INBOUND_ACD Service=45640(7115) Incoming=1
18:46:33 cg1B-ctisvr Trace: MultiAlert=T SkillGroup=-1(-1)
18:46:33 cg1B-ctisvr
18:46:33 cg1B-ctisvr CSTA CallState: CallID=1341 Periph=5001 LastEvent=delivered/alerting Flags=Active
18:46:33 cg1B-ctisvr CONNECT -> (Device)0666397331 [OPC: SRC D120431(d)] Flags= ... Del:callingDev
18:46:33 cg1B-ctisvr ALERTING -> (Device)50465 [OPC: SRC D120431(d)] Flags= ... Del:alertingDev
18:46:44 cg1B-ctisvr Trace: CALL_DATA_UPDATE: CallID=1341.D120431(d) Dest=1341.50465(s) Active=Y Periph=5001 ECCsize=0
18:46:44 cg1B-ctisvr Trace: CallType=1(AcdIn) CPDisposition=0(N/A) TrunkGroup=5
18:46:44 cg1B-ctisvr Trace: RouterCallKey=0 0 CampaignID=-1 QueryRuleID=-1
18:46:44 cg1B-ctisvr Trace: DNIS:45640 ANI:0666397331 CED: Dialed=
18:46:44 cg1B-ctisvr Trace: UserToUser= Wrapup=
18:46:44 cg1B-ctisvr Trace: CustomerPhoneNumber= CustomerAccountNumber=
18:46:44 cg1B-ctisvr Trace: Var1= Var2= Var3= Var4= Var5=
18:46:44 cg1B-ctisvr Trace: Var6= Var7= Var8= Var9= Var10=
18:46:44 cg1B-ctisvr Trace: SrcAgentExt=(CS_CONNECT) DestAgentExt=50465(CS_CONNECT)
18:46:44 cg1B-ctisvr Trace: CTIClientHistory[0] Timestamp:0x4295fd73 (18:46:43) Signature:"30551"
18:46:44 cg1B-ctisvr Trace:
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Any tips?
Thanks
Claudio
