Passing Value from SIP Invite message body to next hop

[shibinkumaric]

Hello Experts,

I am looking for an option to pass a value which is received on the SIP INVITE from our vendor to next hop which is a CUBE.Eventually this value (5 digits number) needs to be passed to ICM via CVP. Please find the attached picture for your reference. I need to pass the value mentioned for foneCR(Highlighted in yellow) value will be a random 5 digits number) . Any suggestions ?

[bill.king1]

I'm not quite clear what you're asking, are you asking if UCCE/CVP supports getting information from a SIP header for instance? If so, the answer is yes, see attached for instance.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/10_5/CCVP_BK_C17804D9_00_cisco-unified-customer-voice-portal/CCVP_BK_C17804D9_00_cisco-unified-customer-voice-portal_chapter_01101.html#CCVP_TP...

[shibinkumaric]

Hi bill.king1,

Thank you for your response. Yes that was one of my questions. I am also looking for an option which allows me to pass one of the sip header values I received on my incoming Invite to the next hop. In the given example I am receiving a header foneCR on my incoming invite and I need to pass this value in my outgoing Invite. Call flow is as given below

Media Proxy Server -->CUBE1-->CUBE2-->CUSP-->CVP

I am receiving this header in the incoming invite from Media Proxy Server to CUBE1 and I need to pass it to CVP.  Please let me know if you are still not clear about the requirement.

[Slavik Bialik · Accepted solution]

No, your main issue now is passing the header value to the CVP. As I'm sure because this is not a recognized header ("foneCR") the CUBE is dropping this header from the INVITE that is being sent from the CUBE to CUCM/CVP.

What you actually need first is to follow those instructions for configuring a pass to a customized list of SIP headers:

https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube_sip/configuration/xe-3s/cube-sip-xe-3s-book/voi-conf-pass-thro.html

And only then, you need to configure your CVP via OPS Console like in the link that is being shared with you already.

[shibinkumaric]

Hi Slavik,

Thank you so much , I am able pass the optional header to CVP now. 

Regards,

Shibin

[pk88]

This link will help you.

Cheers

Prashanth

[shibinkumaric]

Hi Prashanth,

Thank you  for sharing the link, I will check this out. 

Regards,

Shibi