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Engager

PCCE 10.5 Missing column from Finesse Live Data report.

We have the out of the box Finesse gadget for agent desktops and a single columns (agent name) is blank. We can see the data in CUIC, but not in Finesse. We have a TAC case open, but would love to hear if anyone else has run into this before.

Thank you,

david

2 REPLIES 2
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Hi David,

Did you get to the bottom of your issue? Is not exactly your issue but I've upgraded a PCCE lab to 10.5 and I see Java code on home and Manage Call instead of buttons. I wonder if there is any bug we should be aware of before upgrading production environments.

Thanks

Isidro

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My issue was an easy one. Seems Finesse 10.5 default layout has some labels misconfigured

    <id>home</id>
                <label>finesse.container.tabs.supervisor.homeLabel</label>

Instead of

<id>home</id>            
               <label>Home</label>

and

 <id>manageCall</id>
                <label>finesse.container.tabs.supervisor.manageCallLabel</label>

Instead of

 

   <id>manageCall</id>
                <label>Manage Call</label>

 

Making manual changes on Finesse Administration desktop layout fixes the issue.

 

cheers

Isidro