This is a PCCE environment version 11.5.
The system is up and running since almost 3 years.
Recently our customer decided to configure Courtesy Call Back, and one of the things to be done is to install the CVP Reporitng Server as it was not installed previously.
The installation went just fine and the server has been deployed in OAMP but the issue is that the status is showing as Down.
In the Reporting Server logs, we noticed the below error:
1042: ReportingServerIP: Apr 01 2020 11:14:41.884 +0300: %CVP_11_5_MSGBUS-1-PLUGIN_INITIALIZATION_FAILURE: SYS_RPT1 Plugin initialization failed due to being unable to find the server at CallServerIP port=23003. Exception: java.net.ConnectException: Connection refused: connect [id:9]
Telnet from Reporting Server to CallServer on port 23003 is failing noting that there is no firewall in between and windows firewall is shutdown on both servers.
Even Telnet on the reporting server itself on port 23003 is failing.
Restarting the reporting server didn't solve the issue.
Below is the content of the messageAdapter.properties on the reporting server:
# --------------- REPORTING SS OUTPROCESS PLUGIN -------------------
MessageAdapter.RPT3.active = true
MessageAdapter.RPT3.plugin.SYS_RPT1.class = com.cisco.msg.msgbus.outprocess.OutProcessClientPlugin
MessageAdapter.RPT3.plugin.SYS_RPT1.param.pluginType = OUT_PROCESS
MessageAdapter.RPT3.plugin.SYS_RPT1.param.adapterName = RPT3
MessageAdapter.RPT3.plugin.SYS_RPT1.param.adapterType = RPT
MessageAdapter.RPT3.plugin.SYS_RPT1.param.primaryServerHostname = CVP-Call-VXML-Server-IP
MessageAdapter.RPT3.plugin.SYS_RPT1.param.primaryServerPort = 23003
MessageAdapter.RPT3.plugin.SYS_RPT1.param.socketReadTimeout = 0
MessageAdapter.RPT3.plugin.SYS_RPT1.param.waitForApplication = 3
MessageAdapter.RPT3.plugin.SYS_RPT1.param.mirrorPluginName = MSGBUS_RPT3
MessageAdapter.RPT3.plugin.SYS_RPT1.param.qosLevel = default
Do you think that the the primaryServerHostname should be the Reporting Server IP instead of the Call Server IP?
Anyone can advise?
Thank you in advance.
I've ran into this several times and it's almost always one of two issues...
1. Not associating at least one Call Server to the Reporting Server in OAMP
2. No license file or an expired license file
It's usually the latter for me
If you grab one of the regular log files (not the Error log file) from C:\Cisco\CVP\logs, do you see anything that mentions the license expired or that the evaluation period ended? I recently upgraded a customer to 11.6 and we didnt have a license applied for a while... I attached a screen shot of what comes up if I search for LICENSE within the C:\Cisco\CVP\logs directory using Notepad++
I cannot telnet locally on the CVP Reporting Server, however, I can on the CVP Call Server. What matters is if you can telnet from the CVP Reporting Server to the CVP Call Server. If you cannot, then I think you've closed in on the problem.