PCCE 11.6 - Courtesy Callback - Are two different CallbackEntry apps allowed?

[UCcomp2007]

For Courtesy Callback, can deploy two different callbackentry apps (each with unique name)?  We have a customer for which one business unit wants standard out of the box CCB (single queue) and a separate business unit for which they have numerous queues (for which queue name has to be passed in, and customization done in CallbackEntry). 

Direct question I need answered is simply For Courtesy Callback, can deploy two different callbackentry apps (each with unique name)?  

thanks in Advance

[bill.king1]

I'm not sure I follow why you'd need to have two seperate applications for what you're describing, but you can modify that script. Cisco doesn't allow you to modify some of the other ones, which depending on exactly what you're trying to do and data you're trying to pass, may mean that what you create will technically not be supported.

This is from the guide

"Following example scripts are provided:

BillingQueue: Plays queue music to callers. Can be customized.

Callback Engine: Keeps the VoIP leg of the call alive when the caller elects to receive the callback (and hangs up) and when the caller actually receives the callback. Cannot be customized or modified.

CallbackEntry: Initial IVR when caller enters the system and is presented with opportunity for a callback. Can be customized.

CallbackQueue: Handles the keepalive mechanism for the call when callers are in queue and listening to the music played by BillingQueue. Do not modify this script.

CallbackWait: Handles IVR portion of call when caller is called back. Can be customized.

[janinegraves]

By the way, all the apps  (other than BillingQueue) must start with the name Callback - it's somehow used internally on the CVP server to know that it's part of the courtesy callback stuff.  So you could create:
CallbackEntry1 and CallbackEntry2.

If you create change the name of the CallbackEngine app (for example, if you create CallbackEngine2), then you MUST modify the CallbackWait app it's invoking. In the CallbackWait app, it's renaming the data it gets from CallbackEngine on its start page. So you'd have to modify the Data tab of the AppModifier element to assign CallbackEngine2_varname for each of the variables listed.