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PCCE 11.6 - Error occurred "The Router is not available. Try again later or contact your system administrator."

kyle_hanson
Beginner
Beginner

Our supervisors and administrators are encountering the following error when making any changes to current agents or trying to create new ones...

 

Error occurred
  • The Router is not available. Try again later or contact your system administrator.

This began suddenly and I don't see any other mention of this error. Any assistance would be appreciated.

1 Reply 1

bill.king1
VIP Advocate VIP Advocate
VIP Advocate

Is it possible that the AW/HDS is hosed. Are you able to make other configuration changes that utilize the same server, like a script change for instance?

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