PCCE 11.6 media server failover

[touma.kayal]

Dears,

I am trying to implement media failover as per cisco document below:

https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-customer-voice-portal-1151/210591-CVP-Default-Media-Server-Configuration-f.html

In my ICM script, I didn’t specify any media server so it should be taking our default media server specified at the media server configuration page. My default media server hostname in:CVPA

So by default all my calls will point to media server hostname CVPA

Now if my media server CVPA failed, the CVP server should point back to CVPA-backup and try to fetch the media file from the backup media server. At this point, the VVB should point to CVP-backup that is already defined in VVB as host to IP:

Utils vvb add host-to-ip cvpa [ip address of CVPA media server]

Utils vvb add host-to-ip cvpa-backup [ip address of CVPB media server]

Now when I shut down CVPA server where the CVP and media server side A resides, the call still hits the CVPB and the media server but the media server plays the below error prompt:

Sorry, we’re experiencing system difficulties please try again at a later time. (male voice)

While checking for the VVB logs, I’ve realized that the VVB is even not trying to fetch the audio file from the backup media server. Noting that the media files are played from VXML server

[rguvvala]

Is the Media Files located in VXML Server.

There was no change required in ICM Script and needs some more configuration on CVP and VVB to work. Please open a TAC ticket and provide this info . Will join the webex for further trouble shooting.

http://mediaserver-backup:7000/CVP/Server

[touma.kayal]

Thank you Raghavendra,

Actually There is a case that is already opened. They worked twice on it but last time they start saying to me that they don't support such cases. They claimed that they can fix it if it was not working but cannot fix something that is not working from scratch.

I was really surprised with the way cisco was dealing with this case. If the vendor waa not able to support me, to whom i shall address such request?? In anyway, i am not here to discuss this . Just need to get my issue resolved.

Thank you a lot