PCCE 9 Post Call Survay Report

[engmohamed1982]

Hi,

I would like to know the exact query steps to get the PCCE 9 post call survey report from CUIC

thanks

[bill.king]

There isn't a standard, but you may find this previous post helpful.

https://communities.cisco.com/docs/DOC-49504

[engmohamed1982]

thanks bill

the PCS are stored in the CVP database , what i need to know how can to pull this data using the query from CUIC because till now i didn't find clear information about this

[Chintan Gajjar]

Not necessarily the Post call survey data will be stored in CVP reporting survey, it all depends on how you design your Post call survey script.

You always have option to create survey script using microapp and store the response in call peripheral variables, and you can build simple query using which queries the TCD or RCD table for the survey dialed number and report on CPV values.

[engmohamed1982]

Hi Chintan,

i have another question after the agent closed the call , the call take time to go to the evaluation script

if there is any solution for this ?

[Chintan Gajjar]

I am trying to understand correctly, when agent hangs up the call takes time to go to Post Call survey script. how much time it takes?

[engmohamed1982]

nearly  15 seconds

[Chintan Gajjar]

can you collect and attache the CVP logs from where the call traversed?