PCCE and dblookup

[jpsweeney77]

Does anyone know if there is any intention to introduce dblookup/dbworker functionality to PCCE? I recall hearing that this was  roadmapped a couple of years back along with App Gateway. I see that App Gateway was introduced in 11.6 but no sign of dblookup. Any insight appreciated!

[Mukesh Singh]

hi,

i do not think dbllokup is there in pcce12.

Packaged CCE 12.0 enhancement:
Simplified Admin
Single Pane of Glass for administering Contact Center
Spec based hardware
3rd party hardware support
On-box component flexibility –VVB/SM/REM/UCM
Scale PCCE to 12k agents

[jpsweeney77]

Thanks Makesh! What's interesting is the option to enable Database Routing still exists if you go through websetup on a PCCE CallRouter. Now whether that actually does anything is a whole other story. I'm going to spin up a sandbox and see. Even if it works, I suspect Cisco is not supporting it in PCCE. Thanks again! I'll post my findings. 

[piyush aghera]

Hello,

Please advise if you got a chance to check in sandbox and is there a way to achieve dblookup with PCCE 11.6.

Thanks.

[Omar Deen]

It doesn't enable DBLookup, it's cosmetic.

[piyush aghera]

PCCE 11.6 does not have DBLookup in ICM script.  It has to be done using CVP call studio DB Element.