cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
629
Views
5
Helpful
4
Replies
Highlighted
Beginner

PCCE - Changing ANI in Dynamic Label

I am trying to Change the ANI before transferring a call out to the PSTN through a dynamic label node in ICM Script. Not sure if this is even possible? Right now when the call is transferred the ANI shows the number of the device that called into the script but i want to change the ANI to show another number when call is transferred out. Is there a way to do this in the Label Expression?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Enthusiast

Re: PCCE - Changing ANI in Dynamic Label

Check out the CVP configuration guide, 'Transfer and Queue calls with Unified CVP' - CLI Field on Outgoing Transfers. There are a couple of ways to do this. 

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp11_6/configuration/guide/cvvp_b_configuration-guide-for-cisco-unified/cvvp_b_configuration-guide-for-cisco-unified_chapter_010010.html?bookSearch...

 

Second method:Set the call.user.microapp.override_cli ECC variable before invoking a transfer using Queue to Skill Group, Label node, and so on. For the call.user.microapp.override_cli Expanded Call Variable List, set the maximum length to the maximum length of the data that will be used for CLI override. The Unified CVP Call Server must be restarted after adding this variable to Unified ICM. Setting the variable to " " will blank out the CLI on the transfer.

 

Brian

 

View solution in original post

4 REPLIES 4
Highlighted
Frequent Contributor

Re: PCCE - Changing ANI in Dynamic Label

You need to change it in the gateway /cucm rather then PCCE using translations/ profile

Highlighted
Enthusiast

Re: PCCE - Changing ANI in Dynamic Label

Check out the CVP configuration guide, 'Transfer and Queue calls with Unified CVP' - CLI Field on Outgoing Transfers. There are a couple of ways to do this. 

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp11_6/configuration/guide/cvvp_b_configuration-guide-for-cisco-unified/cvvp_b_configuration-guide-for-cisco-unified_chapter_010010.html?bookSearch...

 

Second method:Set the call.user.microapp.override_cli ECC variable before invoking a transfer using Queue to Skill Group, Label node, and so on. For the call.user.microapp.override_cli Expanded Call Variable List, set the maximum length to the maximum length of the data that will be used for CLI override. The Unified CVP Call Server must be restarted after adding this variable to Unified ICM. Setting the variable to " " will blank out the CLI on the transfer.

 

Brian

 

View solution in original post

Highlighted
Beginner

Re: PCCE - Changing ANI in Dynamic Label

Thank you for the link Brian. We are using SIP Calls in our environment so looks like we will need to go with the override option.   

Highlighted
Frequent Contributor

Re: PCCE - Changing ANI in Dynamic Label

As a side note, be aware of you are transferring to an external destination. Your Telco provider may check what CLI is being sent and if it does not recognise it as part of your range , it may block the call