12-22-2015 03:25 AM - edited 03-14-2019 03:35 PM
Hi,
I just wanted to check if PCCE supports Distributed architecture of CVP i.e. my Ingress/VXML GW will be in remote location and PCCE (CVP built in) will be in Core location.?
Thanks in advance.
Regards.
12-22-2015 06:06 AM
Absolutely. That is a very common deployment with any enterprise contact centers and PCCE does not different from SRND based UCCE in this regard.
12-22-2015 06:13 AM
Thanks Chris. But do you know on maximum number of remote sites which can be hooked? are there any limitations or it is till PCCE capacity matches it can be taken.
12-22-2015 06:22 AM
I am not aware of remote site limitations, you can find configuration limits in the PUCCE design doc here:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_0_1/reference/Guide/PCCE_BK_PD1D9756_00_pcce-design-guide-11-0/PCCE_BK_PD1D9756_00_pcce-design-guide-11-0_chapter_011.html
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