06-02-2020 05:31 AM
my setup consists of PCCE version 12.0
i am configuring the courtesy callback on cceadmin interface for PCCE and i am getting the below error:
The request reached the server but it took to long to respond.try loading the page
and after we save the page:
internal server error. please try again later and contact your administrator
2 screenshots attached
Appreciate your feedback.
to note as well that i tried changing the tomcat http request timeout from 5000 to 50000 with no luck
Solved! Go to Solution.
06-08-2020 02:02 AM
06-02-2020 10:04 AM
Is it possible that you're running into this, since it sounds somewhat similar as far as PCCE v12, same error message, etc.?
06-02-2020 11:20 AM
Thanks for the feedback, but I am facing this issue only when trying to reach the CVP reporting server, and not the Dialed number section. Could be same cause ??
06-02-2020 03:05 PM
Unfortunately, only Cisco would be able to tell you that. It could be one of those situations where they didn't include a lot of detail in the defect and it covers multiple flavors of the issue, or it could be completely coincidental. Only TAC would be able to tell you for sure, unless someone else on PCCE v12 who reads this thread can confirm for you.
06-02-2020 10:52 PM
As first step, I would recommend you to check tomcat logs.
You will be able to see from where this error comes from
06-03-2020 02:05 AM
From AW Tomcat Logs, i can see the below error:
Jun 02, 2020 2:48:51 PM org.apache.shindig.gadgets.http.BasicHttpFetcher fetch
INFO: Got Exception fetching https://cvp-rep.corp.mtclebanon.com.lb:8111/cvp-orm/rest/ccb/reporting?time=1591098798817 - 12ms
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
does it say something to you?
06-03-2020 03:10 AM
06-03-2020 03:45 AM
I have already implemented this but still facing the same issue...
i have installed the AWA and AWB CER certs 64 bit encoded and then uploaded them to CVP reporting server.
but still no luck to make it work. what about the CVP reporting server certificate ?? how can we import its certificate to AWA and AWB?? specially that CVP reporting does not have any tomcat service available, so i cannot see where can i extract the CVP reporting certs?
06-03-2020 04:45 AM
06-03-2020 06:38 AM
Are you using a CA signed of self-signed for the CVP Reporting server? I had the same issue when using a CA signed and when I switched to self-signed on the CVP Reporting server and installed on the AWs it worked.
06-03-2020 12:19 PM
I tried installing the CVP reporting server self signed certificate, but didn't work. And I noticed that when I opened the certificate, the CN was the server hostname without the FQDN. in other words, the CN of the self signed certificate is hostname, while it should be hostname.domain.com. is this normal ?? And if not how can we generate the self signed certificate with the CN = FQDN and not just the hostname
Thank you in advance
06-04-2020 12:00 AM
You need to gave FQDN in certificate.
You can always re-generate it
06-04-2020 01:39 AM
CVP reporting server does not have any IIS, i am trying to generate the certificate and it worked for me but whenever i open the below link:
the browser is still requesting the old wsm certificate. how can i force the tomcat to use the new generated self signed certificate and not the default one
06-04-2020 05:31 AM
06-08-2020 01:33 AM
Thank you konstantin.
That was helpful
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