Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
2402
Views
10
Helpful
6
Replies

PCCE error on step System Inventory Creation

Muhammad Syarif Ziyad
Level 1
Level 1

‎09-05-2018 02:04 AM - edited ‎03-14-2019 06:27 PM

Hi Experts.

 

I have problem on my PCCE deployment, i stuck on the step 31 (System Inventory Creation). On the logs i have error :

 

0000000648: 192.168.69.13: Sep 05 2018 14:20:16.524 +0700: %CCBU_pool-1-thread-12-Infrastructure-2660-6-REST_API_INFO: Task : VmLayoutTask has executed 1 times 
0000000649: 192.168.69.13: Sep 05 2018 14:22:16.528 +0700: %CCBU_pool-1-thread-34-Infrastructure-3074-6-REST_API_INFO: Task : FeatureControlDBSynchronizer has executed 2 times 
0000000650: 192.168.69.13: Sep 05 2018 14:23:11.384 +0700: %CCBU_pool-44-thread-1-3-REST_API_EXCEPTION: %[exception=com.cisco.ccbu.api.jaxb.error.ApiException: CdbLib has failed to be initialized after 200 seconds.][message_string=An ApiException was caught while running the init task: SyncTempDbToAwDbTask]: The REST API has caught an exception 
0000000651: 192.168.69.13: Sep 05 2018 14:23:11.404 +0700: %CCBU_pool-44-thread-1-3-EXCEPTION_INFO: %[build_date=Jun 29, 2018 6:30 AM][build_type=rel][exception=com.cisco.ccbu.api.jaxb.error.ApiException: CdbLib has failed to be initialized after 200 seconds.
 at com.cisco.ccbu.cce.unifiedconfig.api.init.task.SyncTempDbToAwDbTask.checkRestCdbConnection(SyncTempDbToAwDbTask.java:129)
 at com.cisco.ccbu.cce.unifiedconfig.api.init.task.SyncTempDbToAwDbTask.execute(SyncTempDbToAwDbTask.java:82)
 at com.cisco.ccbu.cce.unifiedconfig.api.init.task.InitTaskBase.call(InitTaskBase.java:79)
 at com.cisco.ccbu.cce.unifiedconfig.api.init.task.InitializationAsyncTask$1.submitTask(InitializationAsyncTask.java:87)
 at com.cisco.ccbu.cce.unifiedconfig.api.init.task.InitAsyncTaskBase$1.call(InitAsyncTaskBase.java:44)
 at com.cisco.ccbu.cce.unifiedconfig.api.init.task.InitAsyncTaskBase$1.call(InitAsyncTaskBase.java:41)
 at java.util.concurrent.FutureTask.run(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)
][product_name=UCCE WebConfiguration][subsystem_exception_info=][tid=pool-44-thread-1][version_number=UCCE WebConfiguration_11_6_1_0_1_0_15]: Information associated with the following logged exception 
0000000652: 192.168.69.13: Sep 05 2018 14:23:11.407 +0700: %CCBU_238-INITIALIZATION-TASK-6-REST_API_INFO: Setting init state on Side A to FAILED 
0000000653: 192.168.69.13: Sep 05 2018 14:23:11.440 +0700: %CCBU_238-INITIALIZATION-TASK-6-REST_API_INFO: Calling into side B to set the init state to FAILED 
0000000654: 192.168.69.13: Sep 05 2018 14:23:11.440 +0700: %CCBU_238-INITIALIZATION-TASK-6-REST_API_INFO: Rest call: PUT https://192.168.197.13:443/unifiedconfig/config/initialize/state application/xml 
0000000655: 192.168.69.13: Sep 05 2018 14:23:11.780 +0700: %CCBU_pool-1-thread-28-Infrastructure-3265-3-REST_API_EXCEPTION: %[exception=com.cisco.ccbu.cce.unifiedconfig.api.error.CceDBDataNotFoundException: The specified URL does not exist.][message_string=Error checking for config changes]: The REST API has caught an exception 
0000000656: 192.168.69.13: Sep 05 2018 14:23:11.782 +0700: %CCBU_pool-1-thread-28-Infrastructure-3265-3-EXCEPTION_INFO: %[build_date=Jun 29, 2018 6:30 AM][build_type=rel][exception=com.cisco.ccbu.cce.unifiedconfig.api.error.CceDBDataNotFoundException: The specified URL does not exist.
 at com.cisco.ccbu.cce.unifiedconfig.api.awstatus.AwStatusService.getStatus(AwStatusService.java:66)
 at com.cisco.ccbu.cce.unifiedconfig.api.configmessagelog.ConfigChangeMonitor.getLastRetrievalKey(ConfigChangeMonitor.java:170)
 at com.cisco.ccbu.cce.unifiedconfig.api.configmessagelog.ConfigChangeMonitor.checkForConfigChanges(ConfigChangeMonitor.java:185)
 at com.cisco.ccbu.cce.unifiedconfig.api.configmessagelog.ConfigChangeMonitor$ConfigChangeMonitorTask.call(ConfigChangeMonitor.java:321)
 at com.cisco.ccbu.cce.unifiedconfig.api.configmessagelog.ConfigChangeMonitor$ConfigChangeMonitorTask.call(ConfigChangeMonitor.java:316)
 at com.cisco.ccbu.cce.unifiedconfig.tasks.TaskExecutor.execute(TaskExecutor.java:62)
 at com.cisco.ccbu.cce.unifiedconfig.tasks.TaskExecutor.run(TaskExecutor.java:49)
 at com.cisco.ccbu.infra.threads.ThreadPoolManager$FixedDelayRunnable.run(ThreadPoolManager.java:793)
 at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
 at java.util.concurrent.FutureTask.run(Unknown Source)
 at com.cisco.ccbu.infra.threads.InstrumentedRunnable.run(InstrumentedRunnable.java:92)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)
 at com.cisco.ccbu.infra.threads.ThreadPoolThread.run(ThreadPoolThread.java:164)
][product_name=UCCE WebConfiguration][subsystem_exception_info=][tid=pool-1-thread-28-Infrastructure-3265][version_number=UCCE WebConfiguration_11_6_1_0_1_0_15]: Information associated with the following logged exception 
0000000657: 192.168.69.13: Sep 05 2018 14:23:16.787 +0700: %CCBU_pool-1-thread-45-Infrastructure-3282-3-REST_API_EXCEPTION: %[exception=com.cisco.ccbu.cce.unifiedconfig.api.error.CceDBDataNotFoundException: The specified URL does not exist.][message_string=Error checking for config changes]: The REST API has caught an exception 
0000000658: 192.168.69.13: Sep 05 2018 14:23:16.788 +0700: %CCBU_pool-1-thread-45-Infrastructure-3282-3-EXCEPTION_INFO: %[build_date=Jun 29, 2018 6:30 AM][build_type=rel][exception=com.cisco.ccbu.cce.unifiedconfig.api.error.CceDBDataNotFoundException: The specified URL does not exist.
 at com.cisco.ccbu.cce.unifiedconfig.api.awstatus.AwStatusService.getStatus(AwStatusService.java:66)
 at com.cisco.ccbu.cce.unifiedconfig.api.configmessagelog.ConfigChangeMonitor.getLastRetrievalKey(ConfigChangeMonitor.java:170)
 at com.cisco.ccbu.cce.unifiedconfig.api.configmessagelog.ConfigChangeMonitor.checkForConfigChanges(ConfigChangeMonitor.java:185)
 at com.cisco.ccbu.cce.unifiedconfig.api.configmessagelog.ConfigChangeMonitor$ConfigChangeMonitorTask.call(ConfigChangeMonitor.java:321)
 at com.cisco.ccbu.cce.unifiedconfig.api.configmessagelog.ConfigChangeMonitor$ConfigChangeMonitorTask.call(ConfigChangeMonitor.java:316)
 at com.cisco.ccbu.cce.unifiedconfig.tasks.TaskExecutor.execute(TaskExecutor.java:62)
 at com.cisco.ccbu.cce.unifiedconfig.tasks.TaskExecutor.run(TaskExecutor.java:49)
 at com.cisco.ccbu.infra.threads.ThreadPoolManager$FixedDelayRunnable.run(ThreadPoolManager.java:793)
 at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)

Screen Shot 2018-09-04 at 3.23.17 PM.png

 

Please Help...

3 people had this problem
Labels:
0 Helpful
6 Replies 6

amitkumarp
Level 4
Level 4

‎10-11-2018 07:29 PM

Were you able to fix this issue? how?
0 Helpful

Ramamoorthy Shanmugam
Level 7
Level 7

‎10-12-2018 03:15 AM

Hi ,

 

Retry and try if not succeed . close this page and logout cceadmin.

 

Make sure you have the exact count of required VMs, and remove any empty or extra VMs.

 

Also Select the hardware layout type as M3/M4 Tested Reference Configuration or M5 Tested Reference Configuration / Specification Based Configuration and click Next.

If M5 please install CCE 11.6(1) ES27 patch  to solve this issue .

 

http://docwiki.cisco.com/wiki/Troubleshooting_Packaged_CCE

 

Thanks & Regards,

S. Ram

Regards,
Ram.S
0 Helpful

Ramamoorthy Shanmugam
Level 7
Level 7

‎08-29-2019 12:37 PM

Did you find a solution for this issue ? 

Regards,
Ram.S
0 Helpful

senthilnatarajan
Level 4
Level 4

‎04-26-2021 06:10 AM

I know this is an old topic HTH.

 

I had the very same issue with 12.5 PCCE 2K deployment in M5 hardware. Try opening the CCEadmin page on a different browser from a different machine. Apparently the setup is completed but it is not refreshing the deployment page. You can also look at the CCBU logs in the Tomcat folder and you will see system inventory orchestration cycles completed X times ( for me it was over 65 times) and i was patiently checking the screen for several hours.

 

senthilnatarajan_0-1619442551980.jpeg

before i got this screen from a different browser.

senthilnatarajan_1-1619442579465.jpeg

 

Ramamoorthy Shanmugam
Level 7
Level 7

‎04-27-2021 12:49 AM

Hi Senthil,

 

I hope You installed CVP, ICM, CUIC, FInesse 12.0.1 and cucm 11.5 or 12.5 software and then run this deployment type.

 

Because you mentioned PCCE 12.5

 

Ram.S

Regards,
Ram.S
0 Helpful

senthilnatarajan
Level 4
Level 4
In response to Ramamoorthy Shanmugam

‎04-27-2021 04:28 AM

Ram,

 

As I mentioned earlier, this is for a 12.5 PCCE2K deployment. So all components are 12.5 for CUCM, CVP, VVB, ECE, Finesse and CUIC. I did not create a separate thread because when you do a google search this was the only hit with for the search query "PCCE error on step System Inventory Creation". 

 

It's been 2 years since the original thread was created but hopefully it helps someone with version 12.5 PCCE if they run into this issue again.

 

Thanks

Senthil

Customers Also Viewed These Support Documents