Hi, i have a agent who has moved teams. I changed the team in UCCE Admin, however they still appear in the old team in CUIC. I found a guide for UCCE but the options to update Agent Team List in Administration Server and Real-Time Data Server (AW) and synchronize in Cisco Unified Intelligence Center (CUIC) are not there.
How do you update users who change team in PCCE to in CUIC?
Thanks in advance
You didn't mention if this was in a collection or a report or what, but did you look in CUIC the same day that you made the change in UCCE?
Remember that not all things sync immediately in CUIC, so you should look in CUIC the next day (or after your UCCE/CUIC sync is set to run).
If it has been more than a day, include a screenshot of what you're seeing.
The title mentions this is PCCE but you later say UCCE. Depending on which you are running and the version, it's semi-automated. In PCCE 12.x, the changes are done using CCE Administration and then pushed to CUIC using API calls at the back end. In all UCCE systems and in PCCE prior to 12.x, there are a few things to check.
Hope this helps resolve your issue.
Robert W. Rogier
Technical Consulting Engineer – Contact Center Enterprise
E2E Lead | Subject Matter Expert – ECE, CCMP, CCDM
Phone: +1 919 574 5993
Business Hours: 8AM to 5PM ET
Hi, yes it is PCCE to CUIC. i found this error in the CUIC admin console
"doBulkInsert for Supervisors failed: SQLException: Key value for constraint (informix.u120_108) is still being referenced" have you seen this before. All most certanly related to the users not updating. Screenshot attached. Thanks in advance for your help.
Looks like there are a couple of defects around this. Could you please download and install the latest ES/COP file for your version of CUIC if you have not done so already? If you have done this and the issue is still not resolved, I'd recommend opening a service request with TAC and we can help you further.