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PCCE-max number of concurrent calls

Rajaa91
Beginner
Beginner

Hello Cisco Community,

 

We have PCCE v 11.6 . We would like to obtain the peak call volume. The objective is to get the “max number of concurrent calls”  That cover all calls whatever have been answered by an agent,  abandoned or in treatment at IVR level.  We did not find any stock reports within CUIC that produce concurrent call usage reports.

 

Any kind of help would be greatly appreciated.

Thank You in advance.

2 REPLIES 2

Omar Deen
Collaborator
Collaborator

Sounds like you're looking for busy hour call attempts (BHCA)

I'll refer to this thread: https://community.cisco.com/t5/contact-center/bhca-for-ucce/td-p/3091498

 

Hi, 

 

Did you check the license Consumption report from the CUIC stock report? 

If you can query the DB schema, you may find MaxCallinprogress in the Peripheral interval table. 

Please find another thread discussing the same here

Regards

Shalid

 

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