PCCE Script dial in trigger

[ccoombs]

We have a need to allow for our operations to dial into a number to turn on/off how a call routes in our scripts. Does anyone know a good way to do this? Is there a term for this in PCCE i can query in documentation?

Thank you

[bill.king1]

You didn't mention what version of PCCE you are using, but unless you're on a newer version of PCCE that uses Business Hours where you could use that for control, there isn't anything out of the box that controls this.

You'd need to build a basic UCCE script that allows a caller to call in (presumably get verified/enter a PIN for security) and then select if they want a call flow on or off. Based on the caller's entry, you'd set a variable value that is referenced in the call flow scripts.

[david.macias]

Look at global variables and user variables to see how you can do this with just ICM. If you have a DB integrated to your IVR you have a lot more flexibility.

david