PCCE to transfer calls to external number at specific time

[Ehab.Shaqoura]

Hello ,

I;m  new to Contact Center enterprise environment , I need help in this .

My customer have a PCCE 11.6 with a simple ICM script that transfer calls to agent or get the callers in the queue ..etc .

They asked me to transfer calls to Contact Center at specific time range to external number , means calls coming to xxx goes to CVP and DN=yyy . 

they want the calls coming to xxx after midnight to be transferred to external number not to CC .

Any help in this .

Thanks

[Andrew West]

You could do a SIP refer xfer and send the call back to CUCM mixed with Time of Day

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp10_0/configuration/guide/CVP_BK_CFD64ACC_00_configuration-guide-for-cvp-1001/CVP_BK_CFD64ACC_00_configuration-guide-for-cvp-1001_chapter_010000.p...