PCCE windows policy patched using the critical Windows updates

[israel.castillo]

HI all

We have a situation that where customer is asking for critical windows patches for the contact center and steps to follow for side A and side B, but not really sure how you would know the windows critical patches for contac center, also I´ve been looking for a cisco document how steps to follow for best practices when implementing them.  PCCE version 12

[Konstantin Vaksin]

Cisco does recommend to run latest Windows patches. But Cisco doesn’t test them. You will need to test each patch in your lab before pushing them to the production

Kostia

[bill.king1]

If you do a search in the forum you will see a number of posts about this in the past, like this one https://community.cisco.com/t5/contact-center/cisco-pcce-11-6-windows-updates/td-p/3856252 but basically Cisco unfortunately no longer tests the impact of specific patches, and it is up to you to determine best way to implement them (i.e. do it in a lab, do only A side one week/month and then do B side, etc.).

[david.macias]

To pile on this. It has been years since I've seen an MS patch knock down a UCCE environment. What I recommend my customers is to have quarterly patches and break them up in two parts. Week one side B. Week two side A.

david

[bill.king1]

Great, now you've jinxed us, LOL. We have seen browser updates more often break things it seems of late, in case the original poster's group manages those as well.