We have two peripheral gateway pairs and we have agents across both peripheral gateways. Issue is when agents on one PG pair receives calls and then transfers the call to another agent on the second peripheral gateway pair the peripheral variables are not preserved.
can someone please explain how peripheral variables are preserved between peripheral gateway pairs
Your issue may be how the agents are transferring the calls (I'm guessing). Are the transferred calls agent to agent vs using a UCCE/ICM script to handle the transfer? What number do the agents use to do the transfer (i.e. an agent extension, a CTI route point, etc.)?