cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
693
Views
5
Helpful
1
Replies

peripheral variables are not preserved between peripheral gateway pairs

amith80kumar
Beginner
Beginner

Hello

We have two peripheral gateway pairs and we have agents across both peripheral gateways. Issue is when agents on one PG pair receives calls and then transfers the call to another agent on the second peripheral gateway pair the peripheral variables are not preserved.

 

can someone please explain how peripheral variables are preserved between peripheral gateway pairs

1 Reply 1

bill.king1
VIP Advocate VIP Advocate
VIP Advocate

Your issue may be how the agents are transferring the calls (I'm guessing). Are the transferred calls agent to agent vs using a UCCE/ICM script to handle the transfer? What number do the agents use to do the transfer (i.e. an agent extension, a CTI route point, etc.)?

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: