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PG Explorer question

Ccoria1989
Beginner
Beginner

Hi

I configured an UCCE verssion 9 but in my PG Explorer I see these fields:

Primary CTI Address

Secondary CTI Address

My question is:

I should set those fields with the IPs of my CTI Servers?

I tried setting the IPs and not setting the IPs but I don't see any difference and the Guide is not very clear for me about this question.

 

I hope you can help me.

 

Regards.

1 Accepted Solution

Accepted Solutions

those IP's need to be set in case when using PG's ARM interface, Agent Reporting and Management interface.

e.g when using cisco EIM/WIM, there is one component called listener service.

it uses this configuration to connect to PG's CTI server and reports agents task statistics to ICM(chat,email etc)

 

View solution in original post

4 Replies 4

Chad Stachowicz
Frequent Contributor
Frequent Contributor

Not required to be populated get a normal install working... your problem is something else.

 

Chad

Hi Chad

Thank ypu for your answer. I haven't any problem with my UCCE but I want to know what's the difference between set the IPs on these fields and not set them.

Regards.

those IP's need to be set in case when using PG's ARM interface, Agent Reporting and Management interface.

e.g when using cisco EIM/WIM, there is one component called listener service.

it uses this configuration to connect to PG's CTI server and reports agents task statistics to ICM(chat,email etc)

 

Chad Stachowicz
Frequent Contributor
Frequent Contributor

Not required to be populated get a normal install working... your problem is something else.

 

Chad

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