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PG Explorer question

Ccoria1989
Level 1
Level 1

Hi

I configured an UCCE verssion 9 but in my PG Explorer I see these fields:

Primary CTI Address

Secondary CTI Address

My question is:

I should set those fields with the IPs of my CTI Servers?

I tried setting the IPs and not setting the IPs but I don't see any difference and the Guide is not very clear for me about this question.

 

I hope you can help me.

 

Regards.

1 Accepted Solution

Accepted Solutions

those IP's need to be set in case when using PG's ARM interface, Agent Reporting and Management interface.

e.g when using cisco EIM/WIM, there is one component called listener service.

it uses this configuration to connect to PG's CTI server and reports agents task statistics to ICM(chat,email etc)

 

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