we just upgraded our Unified CallManager from 4.1(3) to 6.1(5) along with our IP/IVR from 4.0(5) to 7.0(1) and once we restored our IVR data and license count, we were successfully able to resync the JTAPI information between the IVR and UCM servers. We have also verified that the IVR jtapi user is set up as an Application User in UCM and all IVR ports are registered. BUT, we still don't see the ICM PG user set up as an Application User in UCM, it shows up as an End User. Reviewing that PG User shows that all CTI ports and agent phones are registered to it like it was set up in the previous CM version, but when we dial any of those CTI ports we get a fast busy now.
Is there a quick way to add this End User to the list of Application Users in UCM 6.1(5) so that the ICM PG servers will start communicating with this new Call Manager version, or do we need to delete that End User PG User and re-create it as a new Application User?
I tried this and it came back saying there is already a user with that name in the system.
Any suggestions would greatly be appreciated.