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Phone agent login on CME-UCCX integration

Hello, I am integrating a UCCX 8.5.1 with a CME 8.6. Agents can log via CAD, but we don´t know how to configure the CME so they can log through the phone. I have searched for Cisco documentation but I couldn´t find anything. Could you help me, please?

Thank you,

Héctor

1 ACCEPTED SOLUTION

Accepted Solutions

Hector,

Well that's your call, I would like to let you know that if you face any kind of issue and you need to call TAC we will request you downgrade to 8.5 as a fist step. Regarding the configuration it should be something like this:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeuccx.html#wp1136696

HTH

Please rate this post if was helpful

Walter Solano

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4 REPLIES 4

Walter Solano
Rising star
Rising star

Hello Hector,

First at all you will need to downgrade your CME 8.5, because 8.6 is not compatible with UCCX 8.5.1. Please check the following link:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

HTH

Please rate this post if was helpful

Walter Solano

Hello Walter, I know it doesn´t appear on the matrix compatibility, but it works ok and for the moment I wiill leave it this way.

Thanks,

Héctor

Hector,

Well that's your call, I would like to let you know that if you face any kind of issue and you need to call TAC we will request you downgrade to 8.5 as a fist step. Regarding the configuration it should be something like this:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeuccx.html#wp1136696

HTH

Please rate this post if was helpful

Walter Solano

Thank you Walter.. Of your configuration I was missing this:

 url authentication http:192.0.2.252:6293/ipphone/jsp/sciphonexml/IPAgentAuthenticate.jsp

Under phone template you can insert several "url services". But I can´t have several "url authentication" on my configuration, so if I insert the url authentication for IPCC login, it deletes the "url authentication" needed for extension mobility.

Is it possible to have more than one "url authentication" on the CME configuration?

Thank you!

Héctor

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