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Beginner

Play audio file from external media server in UCCx campaign

Hi

I have UCCx 11.6 premium version

In UCCx script we want to load prompts from external media server in order to play it into the call flow menus.

UCCx and media server, both are on the same LAN.

 

We already have an URL were to download those prompts through a Webservice from media server and in the call flow we have the logic to consume this WS into the steps of the script.

 

Now we want to have that prompt to be downloaded in some temporal folder in UCCx in order to call it from prompt step and play during the call flow at the time calling the trigger of the App.

 

Is it possible to do that?

If yes, how can we achieve it.

Is it another advice to play those prompts from external media server?

Please advise.

Thanks.

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