Hello,
My Agent Greeting fails to play , i can see the call goes to the script but it fails on the PM,-a
The CVP error log shows the below:
1743686: 192.168.33.21: Nov 07 2017 11:47:54.879 +0200: %CVP_11_5_SIP-3-SIP_CALL_ERROR: CALLGUID = BF49BE00000100000003B3EE0D21A8C0 LEGID = bf49be00-a0118155-4951a-d21a8c0 - [INBOUND] - DIALOGUE_FAILURE from ICM Router sends 404 rejection to call. errorcode=15 [id:5004]
1743690: 192.168.33.21: Nov 07 2017 11:47:54.879 +0200: %CVP_11_5_SIP-3-SIP_ERROR_SNMP: Agent Greeting Failed. CALLGUID = BF49BE00000100000003B3EE0D21A8C0 LEGID = bf49be00-a0118155-4951a-d21a8c0 - [INBOUND] - ABNORMALLY ENDING - SIP code [404], Reason Hdr [SIP;cause=404] Not Found, GW call using SURV TCL flag [false], NON NORMAL flag [true], DNIS [1313131319713], ANI [2829] with AGE (msecs) 297 and Call History : 1212121219714|-1; [id:5010]
P.S: on the RecordAgentGreeting, if i click on hear the greeting i can hear the greeting.
Amer
