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Playing IVR after AMD

Sheraz Saeed Lodhi
Participant
Participant

Hi all,

we are facing one challenge in uccx solution with our customer that when system make an outbound call and customer doesn't pick the call then it starts playing IVR before end of AMD machine recording.

We need to play the IVR only once the AMD machine stop playing its recording, so that IVR can be recorded completely. Any way to acheive this.

1 Reply 1

What is an AMD device? Answering Machine? If correct, CCX does not have Call Progress Anaysis in the normal IVR application. The Outbound IVR feature (licensed separately) does though it depends on the router PVDM to do the work for it.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/UCCX_BK_C39FDB35_00_cisco-unified-contact-center-express_chapter_010.html#UCCX_RF_O2F97D4F_00

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