02-26-2021 08:40 AM
Hi there. I'd like to play music in the queued branch of the Select Resource Step. I do not want to create a specific prompt to do this but I'd like to use the default MOH of the CUCM. Surfing the internet, I came across this solution
This seems fixing my problem. However, I'm wondering:
Solved! Go to Solution.
02-26-2021 10:27 AM
That would be the correct way to do it if you don’t want to use directly played sound in the script. The delay step is interruptible, so if set when an agent get selected it should extend the call to it directly. For more information have a look at this post. http://benmorgan.com.au/blog/category/cisco-uc/uccx/uccx-scripting/
02-26-2021 10:27 AM
That would be the correct way to do it if you don’t want to use directly played sound in the script. The delay step is interruptible, so if set when an agent get selected it should extend the call to it directly. For more information have a look at this post. http://benmorgan.com.au/blog/category/cisco-uc/uccx/uccx-scripting/
03-01-2021 04:39 AM
Thanx for your kind clarification about that.
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