Plz explain UCCX seat licence, port count, max logged in, system max

[lleweyiss]

I have UCCX -  IVR ports 140 ( 2 servers in HA , 70 ports each) ; 70 Premium seats.

At one point I thought cisco stated I could have 140  agents / supervisors logged in concurrently due to the HA server port count.  But reading other forum discussions I think I may have misunderstood.  My question is how many concurrent agents can I have logged in at one time with the known information stated above ?

[Chris Deren]

With UCCX you purchase agent seats, for Premium edition you get 2 IVR ports for each agent seat. If you are licensed for 70 agents you are entitled to 140 IVR ports on EACH server. HA is a separate license item and allows you to duplicate the ports on the HA server since only one server is active at a time.

Chris

[lleweyiss]

thanks Chris .... I did look at it does show 140 ports for each server.  So is the answer to my question that regardless of the number of ports , I can only have 70 agents logged in at one time ?

[Chris Deren · Accepted solution]

Correct, if this is Premium edition. If Standard or Enhanced you get server max ports, but you agent count is still licensed and enforced.

Chris