03-07-2014 02:54 AM - edited 03-14-2019 01:12 PM
Hi
We have a possible EIM installation that depends on wether or not it's possible to access customers emial history in EIM from external business system
Does anyone have experiences with this and is it possible?
Henrik
Solved! Go to Solution.
06-01-2014 10:09 PM
Its all in the SQL Server. If you have the schema, you can possibly access.
But get eGain to 'clear' this integration.
06-01-2014 10:09 PM
Its all in the SQL Server. If you have the schema, you can possibly access.
But get eGain to 'clear' this integration.
06-10-2014 06:46 AM
Hi. Database scheme for CIM is not easy to get your hands on it seems. Anyway the solution for this integration is to be made by eGain Professional services.
Thanks
Henrik
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