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Mark Knepper
Beginner

Possible to disable the Login As A Mobile Agent from Finesse Agent Login Screen

We aren't using Mobile Agent and would like to remove the "Login As A Mobile Agent?" checkbox as it confuses some of our users. We are on UCCE 10.5 and Finesse 11.

Thanks,

Mark

2 REPLIES 2
Sasikumar Divvela
Cisco Employee

Looks like this is not possible .

Hmm, the reason I wonder is that in another post -- https://supportforums.cisco.com/discussion/13182361/no-mobile-agent-checkbox-after-finesse-1051-es08

He states that "by enabling REST Proxy Authentication, they broke the callback in Login.js initialization that uses getDeploymentType() === "UCCE" to determine whether the Mobile Agent check box should be shown."

This seems to imply that the Login.js page checks to see if Mobile Agent Login should be shown based on the deployment type. Is there a deployment type that would indicate to Login.js that we don't have Mobile Agent setup?

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