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Cisco Community Designated VIP Class of 2020

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Post call "Not Ready" setup

                   Working with UCCX 8.5. CM 8.6.  I have 8 agents that take normal plain ole calls. These agent have a line which is for Code Blue calls. The Agents complain that their phones go into Not Ready after taking a Code Blue call (Private Call) or a personel call. My canned response is dont take personel calls...but, that didnt work. How can I adjust the way Not Ready works?

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