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Post Call Servey Script

Mustafa.Taha
Beginner
Beginner

i need a script for post call servey for UCCX12.5, basically script should take the calling number and caller input (from 1 to 5 ). reports should be collected from CUIC and should show the calling number and the rate (1 to 5). please advise how can i do that.

4 Replies 4

Quigath
Enthusiast
Enthusiast

I don't remember how to do this off the top of my head but have you checked the developer guide? Most all of the info should be in there.

i would really appreciated if you have a sample script.

@Mustafa.Taha , did you look at the posts I included? One of them even includes a sample script in it.
https://community.cisco.com/t5/contact-center/postcall-survey-help-with-uccx7/td-p/2417969

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