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Rising star

post call survey 10.6

Team,

Can you advise me how can we set up post call survey in 10.6 or If any documentation is available that would be great.

I need the detailed info how to set it up and what options do we have.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Find the sample survey script

Find the sample survey script attached. Also, I would recommend you strongly to go through the below post by Jonathan as the attached script to this thread is mainly based on the things explained by him, do not forget to capture things under the connected branch of the Select Resource step in the original script as mentioned in the below thread:

https://supportforums.cisco.com/discussion/12024731/postcall-survey-help-uccx7

Regards

Deepak

6 REPLIES 6
Cisco Employee

UCCX 10.6 does not include

UCCX 10.6 does not include this functionality natively. Are you trying to do this for CAD agents or Finesse. In case, you are doing it for CAD simply add a button using CDA that would perform the Blind Transfer action to the required CTI Route Point that will then trigger the Survey script.

In case, you are using Finesse then you will need to create your own Custom Gadget to achieve this. Take a look at below thread:

https://communities.cisco.com/thread/46051?start=0&tstart=0

Regards

Deepak

Rising star

Deepak-Thank you for valueble

Deepak-Thank you for valueble input.

We will be doing it via CAD button which will perform blind transfer.

Do you have any example survey script which i can refer to,that will be a great help.

Cisco Employee

Find the sample survey script

Find the sample survey script attached. Also, I would recommend you strongly to go through the below post by Jonathan as the attached script to this thread is mainly based on the things explained by him, do not forget to capture things under the connected branch of the Select Resource step in the original script as mentioned in the below thread:

https://supportforums.cisco.com/discussion/12024731/postcall-survey-help-uccx7

Regards

Deepak

Rising star

Thank you ,appreicate your

Thank you ,appreicate your valueble responses.

Cisco Employee

No issues Deepak, please

No issues Deepak, please remember to mark the thread as Answered if there are no further questions on the topic so that it can stay on top and help others in the community with similar issue.

Regards

Deepak

Beginner

Re: Find the sample survey script

Hi Deepak,

 

The link to the forum thread is now dead:

https://community.cisco.com/t5/contact-center/post-call-survey-10-6/td-p/2804109

 

Do you have any other resources that discusses that post call survey script example?

 

Thanks,

 

Amir

 

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