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Post Call Survey with CAD/CCX10.6- CDA button issue

t00845883
Level 1
Level 1

Hello,

 

I have seen multiple threads over Post Call Treatment/Survey and I think I have a good handle on what's involved. However, after configuring the scripts and "Answer/Drop" button in CDA for the Workflow group the agent is in, it just doesnt do the "blind transfer" as configured and intended. it just drops the call. If I do the manual transfer to the survey application trigger, it works fine. any clues as to what can be wrong? I have tried changing the "Transfer timeout" field in "Call Control" Action for "Answer/Drop" button.

 

thanks 

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