Post Call Survey without Database integration

[brunotakah]

Hello all,

I've been looking into some topics about Post Call Surveys and got a pretty good idea on how to accomplish the redirect to survey scripts and all.

The one thing I'm seeing as a limitation for me is the Database integration to receive the survey data customers will leave.

I'm running UCCX 11.0 with Enhanced license and I assume I cannot use the database steps, so, I was wondering if there is a "good practice" or even a way to accomplish this without database integration.

How should I treat the information collected by the survey script?
Where to send/store for post treatment?

Has anyone already done that and could point me in the way?

Thanks.

[Deepak Mehta]

May i please know how did you accomplish rediect to suvery ?I am working on something similar and need some diea around this.thanks

[brunotakah]

I haven't done it yet. Still planning due this limitation.

But for UCCX 11.x I think the solution on the below looks a good way to do it:

https://supportforums.cisco.com/discussion/12677456/uccx-11-post-call-treatment-how-does-it-work

[Deepak Mehta]

Thanks.

I am capturing the suvery results in custom variabls via set enterprise call info step . Then running the report for customer variable in CUIC.There is no external database .

I am not finished yet but once i change the custom varaible name to the question then it would be easier to read.

[sammysammys]

Hello, I am running uccx 9.0 and would love to know how you setup the survey to use custom variables and then report CUIC.  Could you attach a sample script and maybe basics on how you setup the variables? 

Also, I don't have cuic, could those variables be reported on through the historical reports tool?

Thank you

[Neelakandaprabu]

Hello Deepak,

We are looking for the similar script and we are using ccx version 11.6.2. could you please share a completed one for reference.

[dsobrinho]

Hi Guys,

Do you have any example script to share?

Best Regards,

[James Hawkins]

The Enhanced version of CCX supports the Make REST Call step so you could use that to send the data to a database with a REST based interface.

A few years ago I knocked together a script that used REST to save to an on-line service called AirTable.

https://airtable.com/product

This worked quite well and the data was easy to access - unlike CUIC!

[Anthony Holloway]

This airtable site/service looks really nice. I'll have to play around with that for sure. Thanks for mentioning it!