Post Call Survey

[AndreyZenit]

Hello, I need help with variables, I need to transfer agent information from ICM to IVR, to create a post call survey, without CVP 
How can this be done? 
And also, we need help in creating the condition, so that when waiting in the queue for more than 60 seconds, the call is transferred to another Skill Group

[Quigath]

You need to give us more detail son what system type and version you are running. Include what you've tried already. Screenshots or sourcecode, with logs, are useful also.

]Good luck!