Hello nice to greet you, please help, I am trying to set up a post-call contact center survey, I am guided by this post:
But I have one doubt:
A system administrator must configure at least one Script, Application, and Trigger in order to receive the call once the Post Call Treatment feature is activated. The call will be redirected from the agent phone to this Trigger in order to receive Post Call Treatment.
How do I tell UCCX or where do I set the associated default trigger so that once the agent finishes it, it will be referred to the Post Call application and then to the survey? Thanks.
Solved! Go to Solution.
Hi Anthony Holloway,
thanks for your response, but it still doesn't work and I have the doubt if I should configure something else, I tell you what I did:
1) I generated the Post Call script according to the guide and saved it in the Script Management (UCCX).
2) I have an application configured with a DN and its respective script that works, since calling that number loads me a prompt (Test).
The truth is I don't know what else I should configure, something in finesse? I also have the doubt as I know what script should be executed finesse once the agent cuts the call ?, Should I configure an application for the Post Call script also with a trigger? , thanks for everything.
Thanks for your response again, now it is clearer, but do you know how I can route the call from finesse to the DN when the agent hangs up? Thanks.
Guys I need help there. I have configured all things like in this document
Already read all threads about PostCall, but still, have the following in the MIVR logs:
8339866: Jun 25 23:31:22.407 EEST %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-442-1328-ClearConnectionReqMsgHandler] ClearConnectionReqMsgHandler: ClearConnectionReqMsgHandler - isPostCallSurveyEnabled postCallSurveyDN: null
8339867: Jun 25 23:31:22.407 EEST %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_TPCCPROCESSOR-442-1328-ClearConnectionReqMsgHandler] ClearConnectionReqMsgHandler: ClearConnectionReqMsgHandler - isPostCallSurveyEnabled: Post Call Survey not configured
Can anyone just tell me what I am doing wrong?
The script is attached.