Precision Queue detail reporting

[lohjintiam]

Hi all,

Based on current analysis (v10.5), it seems like using PQ will not have the same level of details reporting that we are used to when using SG based routing. All 

Router_Queue_Interval looks to be the replacement for Skill_Group_Interval (For any calls that are routed using a Precision Queue, only the RouterCallsOffered and RouterErrorCode fields in the corresponding Skill_Group_Interval table will be updated. No other fields will be updated for
these calls.) but it doesn't have many of SGI fields such as (time based fields, call counts)

Which report / tables would be the closest match to provide the PQ detailed level reporting?

Thanks!

-JT-

[Chris Deren]

JT,

Did you have a chance to read this as it explains every PQ report:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_10_5_1/maintenance/guide/PCCE_BK_P4F5DB31_00_pcce-reporting-user-guide-10-5/PCCE_BK_P4F5DB31_00_pcce-reporting-user-guide-10-5_chapter_01011.html

[piyush aghera]

Thanks Chris (+5)