06-19-2015 03:03 AM - edited 03-15-2019 06:09 AM
Hi all,
Based on current analysis (v10.5), it seems like using PQ will not have the same level of details reporting that we are used to when using SG based routing. All
Router_Queue_Interval looks to be the replacement for Skill_Group_Interval (For any calls that are routed using a Precision Queue, only the RouterCallsOffered and RouterErrorCode fields in the corresponding Skill_Group_Interval table will be updated. No other fields will be updated for
these calls.) but it doesn't have many of SGI fields such as (time based fields, call counts)
Which report / tables would be the closest match to provide the PQ detailed level reporting?
Thanks!
-JT-
06-19-2015 06:22 AM
JT,
Did you have a chance to read this as it explains every PQ report:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_10_5_1/maintenance/guide/PCCE_BK_P4F5DB31_00_pcce-reporting-user-guide-10-5/PCCE_BK_P4F5DB31_00_pcce-reporting-user-guide-10-5_chapter_01011.html
09-18-2015 12:21 AM
Thanks Chris (+5)
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