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Precision Queue GED188 events

Hello,

Are there any CTI events sent over GED188 for calls in precision queue?

I would expect events CALL_QUEUED_EVENT to occur when a call arrives in a precision queue and something like CALL_DIVERTED_EVENT when it leaves the queue for an agent.

Thanks,

Donald

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Enthusiast

Within CCE, for any calls coming under Precision Queue will be treated as a normal call like traditional skill group queuing/routing till CTI server.

After CTI server, OPC comes into picture and Internally from the PG perspective , the PQ differentiation starts from OPC level and the routing mechanism for precision queues is handled within the router component.

So as CTI server events are based on GED 188 protocols , the CTI events will remain be same like other call queuing and has to be handled with CALL_QUEUED_EVENT ( Call Placed in the queue ) and CALL_DEQUEUED_EVENT ( CAll Removed from Queue ) only.

Let me know if this answered your query.

Regards
Hemant