Within CCE, for any calls coming under Precision Queue will be treated as a normal call like traditional skill group queuing/routing till CTI server.
After CTI server, OPC comes into picture and Internally from the PG perspective , the PQ differentiation starts from OPC level and the routing mechanism for precision queues is handled within the router component.
So as CTI server events are based on GED 188 protocols , the CTI events will remain be same like other call queuing and has to be handled with CALL_QUEUED_EVENT ( Call Placed in the queue ) and CALL_DEQUEUED_EVENT ( CAll Removed from Queue ) only.
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Hi Experts, I Need one help on Cisco social miner , hope you will help us on below requirements . Many Thanks!!!!Actually, we have third party application trying to integrate in UCCE through task routing API concept .Just we need to get the agen...
I think I found another one. For brevity, I'm stripping the soap headers.First, I'm creating a new line using addLine <line>
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