Preview Dialing Outbound Campaign Variables in Finesse
Running a Preview Dialer outbound campaign in Finesse. I see the BACampaignName, BABuddyName, and BAAccountNumber fields on the reservation call. I'd like to present additional call variable information during that however. For example the Import Rule contains city and state fields when Campaign Manager imports the file. I'd like to present those fields to the agent as well. I think the answer is no, but wanted to see what options people might have come up with. Would it have to be presented via a gadget/screenpop after the outbound call is made and the client is connected? Looking for options/ideas. Thanks
IntroductionThe IssueServices Shown their status as UnknownWhat actions require to be taken?Logs required for troubleshootingWhat to expect in the logs:
The purpose of this document is to provide troubleshooting insight into a well-known iss...
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